Malabar Pest Control (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our pest control services.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

• Name, company name, address, email address, and phone number
• Billing and payment information
• Booking details or service requests
• Any other details you provide through online forms, phone calls, or emails

b. Non-Personal Information

• Browser type, operating system, and device information
• IP address and approximate location
• Website usage data (pages visited, time spent, referring links)

c. Cookies and Tracking Technologies

Our website may use cookies and analytics tools (like Google Analytics) to improve performance, measure usage, and enhance your browsing experience. You can adjust your browser settings to decline cookies if you prefer.

2. How We Use Your Information

• To provide pest control and related services you request
• To schedule appointments, process quotations, and issue invoices
• To communicate with you regarding service confirmations, follow-ups, or renewals
• To improve our website, services, and customer experience
• To send service reminders, promotions, or updates (only with your consent)
• To comply with legal obligations and regulatory requirements

3. How We Share Your Information

• With our staff or subcontractors who perform services on our behalf (under confidentiality agreements)
• With payment processors or financial institutions for billing purposes
• With government authorities if legally required (e.g., Dubai Municipality regulations)
• With trusted third-party service providers (website hosting, email marketing, or analytics platforms)

We do not sell, rent, or trade your personal information to any third parties.

4. Data Storage and Security

• Your data is stored securely on protected servers with restricted access.
• We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
• No online transmission can be 100% secure; you acknowledge this inherent risk.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes. Once data is no longer required, it will be securely deleted or anonymized.

6. Your Rights

• Access to your personal information we hold
• Request correction or update of inaccurate information
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority, if applicable

To exercise these rights, please contact us using the details below.

7. Email & Marketing Communications

You may receive occasional promotional or service-related emails from us. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

8. Links to Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies when you visit them.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with an updated “Effective Date.”